Grosvenor Casino Great Yarmouth Privacy Policy – How We Handle Personal Data

Personal Data, Privacy and Your Rights – Grosvenor Casino Great Yarmouth Privacy Policy

Grosvenor Casino Great Yarmouth Privacy Policy explains the main ways personal information connected with a visit to our casino may be collected and used. We are committed to protecting and respecting privacy and process venue-related information in accordance with the privacy arrangements applying across Grosvenor Casinos. The information required can depend on how you interact with us.

We may collect personal information during registration, through activity in the casino and when you communicate with our team. This can include details such as your name, age, date of birth, image, address, telephone number, email address, payment-related information and documentation used to verify identity or source of funds. CCTV also operates throughout our premises and can capture images during a visit.

We use relevant information to create and maintain customer records, deliver our services, process applicable payments, verify age and identity, complete regulatory or risk-management checks, prevent fraud and communicate important service information. Where permitted, information may also be used for marketing or research in accordance with applicable preferences and requirements.

The Grosvenor Casino Great Yarmouth Privacy Policy approach includes sharing information where this is necessary for legitimate operational, verification, regulatory or service purposes. This can involve other companies within our group, selected service providers and appropriate authorities where required. We use technical and organisational measures intended to protect personal information against loss, misuse or unauthorised alteration.

You may have rights relating to the personal information we process, including requesting access to a copy, asking for inaccurate information to be corrected and, where applicable, requesting restriction, deletion or cessation of certain processing. Retention periods depend on the information and the purpose for which it is held, including regulatory requirements. Our privacy arrangements may be updated as processes and requirements change.

Information Covered by Grosvenor Casino Great Yarmouth Privacy Policy

Data category	Typical purpose	Approach
Identity details	Registration, age and identity verification	Used only for relevant operational and compliance purposes
Contact information	Service communications and permitted marketing	Preferences can be managed where applicable
Casino activity	Account management and responsible operation	Retained according to applicable purposes and requirements
CCTV images	Safety, security and venue management	Protected through appropriate security controls
Financial or source information	Payments, verification, risk management and fraud prevention	Access is limited according to the purpose for processing

Frequently Asked Questions

Why does Grosvenor Casino Great Yarmouth Privacy Policy allow personal data to be collected?

We may need personal information to register guests, verify age and identity, provide services, process relevant transactions, manage risk, support safer gambling and help prevent fraud or unlawful activity. The information collected depends on the interaction and the purpose involved.

Can I ask for my personal information to be corrected or changed?

You may have rights to request access to personal information and ask for inaccurate details to be corrected. Depending on the circumstances, you may also be able to request restriction, deletion or cessation of certain processing, subject to applicable requirements and reasons for retaining the information.